Report from the field
The user opens the right form and captures the known facts.
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Incident management and reporting
Turn a report into a response.
Help field teams record the facts sooner and give supervisors a consistent way to review, follow up and report on incidents.
- CAPTURE
- Structured field record
- EVIDENCE
- Notes, images and video
- REVIEW
- Supervisor follow-up
- OUTPUT
- Searchable operational history
THE PRACTICAL USE
Put the information where someone can use it.
Late or incomplete incident reports make it harder to understand what happened. A connected process lets the field user capture the main facts while the event is recent and gives the office a clearer record to work with.
Structured incident forms
Capture the incident type, description, people involved and other fields agreed for the operation.
Supporting media
Add available photos, video, voice notes or documents when the chosen application and device support them.
Time and location context
Include available timestamps and device location to support the record.
Review and reporting
Give authorised users a way to find records, follow up and produce useful operational reports.
The incident categories, required fields, access permissions and reporting outputs should match the way your organisation already handles escalation and review.
HOW IT FITS
A simple field-to-control workflow.
The detail is configured around your sites, people and escalation process.
Add context
Supporting media, time and available location information are attached where configured.
Review and close
A supervisor checks the record, follows up and keeps the final outcome.
CONNECTED CAPABILITIES
Build the wider workflow.
Use related hardware and software where it adds a clear operational purpose.
COMMON QUESTIONS
What to confirm before rollout.
The final behaviour depends on the chosen device, application, network and operating procedure.
Can users attach photos or video?
Yes, where the selected device and application support those attachments.
Can we choose our own incident fields?
The form and workflow can be scoped around the information your team needs to capture and review.
TALK TO SURGE
Start with incident management and reporting.
Tell us how the team works now, where the gaps are and what you need to see. We'll help define the right combination of devices, software and setup.