Capture activity
Your PTT service captures the events and voice recordings enabled for the operation.
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PTT events and recordings
Go back to what was said.
Keep a record of PTT activity and recorded conversations so your team can check an instruction, review a response or follow up on an incident.
- EVENTS
- PTT activity history
- VOICE
- Recorded conversations
- REVIEW
- Playback and follow-up
- SETUP
- Access and retention
THE PRACTICAL USE
Put the information where someone can use it.
Live calls help your team respond in the moment. Events and recordings give you a record to go back to when you need to understand what was communicated. A supervisor can review captured activity and listen to retained conversations instead of relying on memory.
PTT event history
Review the PTT events captured by your setup to follow communication activity during a shift or incident.
Voice recordings
Replay retained PTT conversations when a call was missed or an instruction needs checking.
Incident follow-up
Use the communication record alongside incident reports to understand what was said and what needs attention.
Access and retention
Confirm who can review recordings and how long they are kept as part of the PTT setup.
We confirm which PTT events and conversations are captured, the retention period and playback access during setup. Recording also depends on the selected service, configuration and connectivity.
HOW IT FITS
A simple field-to-control workflow.
The detail is configured around your sites, people and escalation process.
Review the record
An authorised user reviews captured events and listens to retained conversations.
Follow up
Check instructions, review the response and use the record to support an incident review.
CONNECTED CAPABILITIES
Build the wider workflow.
Use related hardware and software where it adds a clear operational purpose.
COMMON QUESTIONS
What to confirm before rollout.
The final behaviour depends on the chosen device, application, network and operating procedure.
What can we use PTT recordings for?
Replay captured conversations to check an instruction, review a response or follow up on an incident.
How long are recordings kept?
The retention period and access arrangements are confirmed for your PTT service during setup.
TALK TO SURGE
Start with PTT events and recordings.
Tell us how the team works now, where the gaps are and what you need to see. We'll help define the right combination of devices, software and setup.